General Sand Art FAQs

How many types of pre-cut Sand Art patterns do you have?

"Up to the year 2010, we have more than 1,500 different types of patterns. The number still grows from year to year."

How long can the sand be kept?

"Almost everlasting. Just keep at room temperature and away from direct sunlight."

What coloured sand packing do you provide?

"Standard packing is 1kg each in double plastic bag protection. Smallest package size is 5g sand satchet. Customized packing weight and sizes can be arranged for minimum quantity requirement."

How many different coloured sand are there?

"There are 20 different colours. You can view our Sand Art Colour Code below. We probably have the brightest coloured sand in the world!

coloursandchart

Is the coloured sand child safe?

"100% safe. It is conformed to EN-71. Non-toxic and non-fading."

What is the suitable age for Sand Art craft?

"From ages 3 and up. Not suitable for children under age 3 due to small part items."

FAQs on Ordering & Price Quotes

Is the total price in the purchase order form a final price?

"No. You will receive an email from us for the final price along with shipping fee when you check out your shopping cart/done ordering. You will only be making payments after you've confirmed the order through replying us in the email."

Is it possible to add on to the order that has already been made?

"Yes, as long as the payment hasn't been made."

Is it possible to cancel or change the order?

"Yes, but please be firm with your orders. Double check if necessary. But if you've made the payment and we've started our production, you won't be able to cancel or change it."

Could the products be purchased directly at your showroom?

"Yes. Some products are ready stock, and specially requested products and quantity need several days to complete."

For any further enquiries, please contact our Customer Care at (+603) 8070-8737 [9am-6pm Mon-Fri and 9am-1pm Sat, Malaysian Time UTC+08:00] or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it You can also fill up our enquiry form at Sales Division.

FAQs on Shipping Fee

How much does it cost for shipping and handling?

"We will include the shipping charges once the order has been confirmed. It is divided to Local and International, please check the list below for your reference."

Local Shipment

1. West Malaysia

*Rate unchanged until further notice.

Local Transport (Lorry) : RM 12 per carton (Out of Klang Valley)
By Courier : To be Adviced

2. East Malaysia

By Ship : To be Adviced
By Air (Commercial Airline) : To be Adviced
By Courier : To be Adviced

3. Singapore

*Rate unchanged until further notice.

Land Transport : Minimum charge of RM 155 up to 5 cartons. Additional charge of RM16 per carton.
By Courier : Refer to Fedex Chart below

International Shipment

International customers will be responsible for all customs, duties, and tax charges, which may vary from country to country.

You may also be subjected to a surcharge by the courier for the handling of your order through customs and/or for addresses outside of their standard delivery area. We have no control over these charges and they are not included in our Product or Shipping & Handling (S&H) charges.

We cannot accommodate requests for credit on orders that have been refused by the recipient or are undeliverable because of an incorrect international address.

By Commercial Ocean Liner : To be Adviced
By Commercial Airliner : To be Adviced
By Courier : Refer to Fedex Chart below

Fedex International Priority Express Shipments Rates in Pdf

Fedex International Economy Shipments Rates in Pdf

*Fedex charges are subjected to monthly fuel surcharge rates.

FAQs on Payment Methods

How can I make payments?

"Our website does not offer online credit card payment. Instead, payment is divided to local and international customers. Please refer to the information below. We will include the information in the email once the order has been confirmed too."

Local Customers

1. We accept Master and Visa Cards when purchasing at our office.

2. Payment by Cheque or Internet Banking:

Bank's Name : RHB BANK BERHAD

Beneficiary Account : KS INNOVATIVE SDN BHD

MYR Account No. : 2 - 12264 - 00035030

Swift Code : RHBBMYKL

Bank's Website : www.rhb.com.my

RHB Bank Berhad

Bank's Name : HSBC AMANAH MALAYSIA BERHAD

Beneficiary Account : KS INNOVATIVE SDN BHD

MYR Account No. : 053 - 107991 - 021

Swift Code : HMABMYKL

Bank's Website : www.hsbc.com.my

HSBC Amanah Malaysia Berhad

Bank's Name : MAYBANK BERHAD

Beneficiary Account : KS INNOVATIVE SDN BHD

MYR Account No. : 512343557131

Swift Code : MBBMYKL

Bank's Website : www.maybank2u.com.my

Maybank Berhad

International Customers

1. Telegraphic Transfer:

Bank's Name : HSBC BANK MALAYSIA BERHAD

Beneficiary Account : KS INNOVATIVE SDN BHD

USD Account No. : 353 - 289515 - 725

Swift Code : HBMBMYKL

Bank's Website : www.hsbc.com.my

HSBC Bank Malaysia Berhad

2. Paypal Payment:

You will receive an email from us requesting for your payment through Paypal once everything is confirmed.

Paypal Payment

FAQs on Exchanging and Returning Goods

Can I return the product?

If you are unsatisfied with the product, contact us via email within 7 days of delivery. However, we will not give you a refund if you have:

- contacted us after 8 days of delivery

- opened the package and used the product

- damaged the product yourself

- damaged the package yourself

- ordered a product that required customizing or personalizing

PLEASE CONTACT US BEFORE SHIPPING BACK THE PRODUCT TO US!

* If you are just unsatisfied with the product and if you have already paid for the product, we can only refund you for the product itself. You will be responsible for the shipping fee.

What shipping provider can I use if I want to return the product?

"We do not provide any particular delivery service for returning. We will refund you for the shipping fee if the product was damaged."

What happens when the product gets damanged when delivered?

"If the product is damaged when you received it, contact us via email within 7 days of the delivery and send it back to us. We will reship the product or make a refund. As long as it is our fault, second shipping will be our charge."

Can I exchange the product for another product?

"We do not exchange a product that has been purchased and delivered for another product."

How long does it take to get the refund after returning the product?

"We will send you the refund within 3 business days after the product gets returned."

Name:	*
Username:	*
E-mail:	*
Password:	*
Confirm password:	*
Fields marked with an asterisk (*) are required.

Search our site :

Your Shopping Cart

FAQS

General Sand Art FAQs

FAQs on Ordering & Price Quotes

FAQs on Shipping Fee

FAQs on Payment Methods

FAQs on Exchanging and Returning Goods

Live Support

Store

All Latest Products

My Cart

RSS Feeds

Subscribe to our Newsletter!